The responsible processor of the personal data of the unikaitse.net online store is Unikaitse OÜ, location: Karjavälja tn 10, Tallinn, 12915, tel.: + 372 6 534 500 and e-mail address: info.unikaitse@gmail.com.
What personal data is processed
— name, phone number and email address;
— delivery address;
— cost of goods and services and data related to payments (purchase history);
— data necessary to support customers.
For what purpose is personal data processed
Personal data is used to manage customer orders and to deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to compile an overview of purchased goods and services, as well as to analyze customer preferences.
Personal data such as email address, phone number, customer name are processed in order to resolve issues related to goods and the provision of services (customer support).
The IP address of the user of the online store or other network identifiers are processed to provide services by the online store as part of the information society, as well as to conduct statistics on the use of the Internet.
Legal basis
The processing of personal data is carried out in order to fulfill the contract concluded with the client.
The processing of personal data is carried out to fulfill a legal obligation (for example, accounting and resolution of consumer disputes).
Hosts to whom personal data is transmitted
Personal data is transmitted to the customer support service of the online store to manage purchases and purchase history and to resolve customer problems.
The name, phone number and email address are provided to the transport service provider selected by the client. If we are talking about the goods delivered by the courier, then in addition to the contact information, the client’s address is also transmitted.
If you do accounting in an online store, you need to provide all the necessary data.
Personal data may be transferred to information technology service providers, if necessary to ensure the functionality of the online store or data storage.
Security and Data Access
Personal data is stored on the servers of Zone Media OÜ and / or on our servers, which are located on the territory of a member state of the European Union or countries that have joined the European Economic Area. Data can be transferred to those countries where the European Commission rated the data protection level as sufficient, as well as to US companies that have joined the general concept of a “Data Shield” (Privacy Shield).
Employees of the online store have access to personal data, who can familiarize themselves with personal data in order to solve technical issues related to using the online store and provide customer support services.
The online store applies appropriate physical, organizational and information technology security measures to protect personal data from accidental or illegal destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the online store (for example, a transport service provider and data storage) is carried out on the basis of agreements concluded with the online store and authorized processors. When processing personal data, authorized processors are required to provide appropriate security measures.
Familiarization and correction of personal data
You can get acquainted with personal data and make corrections to them in the user profile of the online store. If the purchase is made without creating a user account, personal data can be found by contacting customer support.
Revocation of consent
If the processing of personal data is carried out on the basis of the consent of the client, then the client has the right to withdraw consent by informing the customer support service by e-mail.
Storage
When a customer account is closed in the online store, personal data is deleted, unless it is necessary to save such data for accounting or for the resolution of consumer disputes.
If the purchase in the online store is completed without creating a customer account, the purchase history is stored for three years.
In case of disputes related to payments and consumer claims, personal data is stored until the relevant requirement is met, or until the expiration of the statute of limitations on demand.
Personal data required for accounting is stored for seven years.
Delete
To delete personal data, please contact customer support by e-mail. A response to the deletion application is sent no later than within a month, and the period of data deletion is also specified.
Transfer
The response to the application for the transfer of personal data submitted by e-mail is sent no later than within a month. Customer support verifies the identity and reports the transfer of personal data.
Direct Marketing Messages
The email address and telephone number are used to send messages as part of direct marketing, if the client has given consent. If the client does not want to receive messages as part of direct marketing, then click on the appropriate link at the bottom of the email or contact customer support.
Dispute Resolution
Disputes related to the processing of personal data are resolved through the customer support service (info.unikaitse@gmail.com). The supervisor is the Estonian Data Protection Inspectorate (info@aki.ee).